Account hacked or cannot log in: recover it and report the scam (Australia)

Locked out, or really hacked?

Check this site first. The service page shows a status based on reports from visitors in the last 24 hours. If many people report the same service at the same time you tried to access it, the problem may be with the service, not you.

Look for the official status page link on our service page. Some services publish a status page where they explain outages to their users.

If no one has reported a problem on our site, that does not mean the service works fine. It only means no reports came in lately. You may have discovered a problem that few people yet know about, or your network may have a local issue.

What to do right away

Go to the official help page of the service. Our service page links to it when we found it. Look there for the steps the service itself gives.

Try signing in from another device. If it works on one but not the other, the issue may be tied to your setup. If it fails everywhere, the problem may be wider.

Report on our service page. You can report once per hour. Other people will see your report and know this is not only your issue.

If you got a message asking for money from someone, call or message them to ask if they really sent it. A hacker may have taken over their account.

Who can confirm a problem, and how to reach the service

The official status page is where the service itself publishes information about outages. The official help pages are the place to look for the service's own recovery steps.

Our reports are unofficial. They come from people like you, not from the service. When you are not sure, look at what the service itself says.

Report the scam

Act fast. Get in touch with your bank or card provider straight away if someone used your money without your say-so, and ask them to stop any transactions.

Use the form on Scamwatch to report the fraud. Your report helps stop scammers and warns others in Australia.