Account hacked or cannot log in: recover it and report the scam (the United States)

Locked out, or really hacked?

Start by checking this site. Each service has a page that shows a current status based on reports from visitors in the past 24 hours. If many people report problems with the same service at the same time you tried to sign in, the problem may not be only yours.

You can also check the official status page of the service, when it publishes one. Look at our service page; we link to the official status page when we found it.

If few or no recent reports appear on our site, that does not mean the service is working fine. It only means no one else reported a problem recently. Your issue could be real and not yet widely reported, or it could be local to your setup or network.

What to do right away

Visit the official help page of the service. We link to it from our service page when we found it. Look there for the steps the service itself gives for recovering access.

Try to sign in from another device or a different web browser. This tells you whether the problem is tied to one device or network or whether it blocks you everywhere.

Report the problem on our service page. A visitor can report once per hour. Your report helps others see whether this is widespread.

Did someone you know suddenly ask you for money? Talk to that person directly. Verify the request really came from them. A hacker may have accessed their account.

Who can confirm a problem, and how to reach the service

The official status page is where the service itself publishes information about outages. The official help pages are the place to look for the service's own steps to get back into an account.

Remember: our reports come from visitors like you, and they are unofficial. The service itself does not send us this data. When you are unsure, check the service's own communication channels.

Report the scam

If you paid someone and later realized it was a scam, reach out to your bank or credit union without delay.

Paid a scammer through a mobile payment app? The FTC takes reports at ReportFraud.ftc.gov.

Be aware that money paid to a scammer may already be gone.